what we do

+ Customer Relationship Management

We are often called upon to implement CRM functionality and integrate this with a client's website. Our CRM solution is closely integrated with the rest of our offering, which gives our clients a single, integrated system to use.

With seamless integration between the website and the CRM system, there's no need for troublesome interfaces between systems and no delay in passing information around. Potential customers registering interest on the site are immediately available for your marketing department to contact.

Our approach also gives amazing possibilities when it comes to reporting. Statistics showing visitors to a site are notoriously vague. Our solution allows visitors to be identified using the information already held about them in the CRM system, making it possible to identify and track use of the site based on actual named people or companies.

Specific features include:

• The ability to capture prospect and customer details using fields that are specifically tailored to your requirements
• A single integrated database to store the details of all the contact you have with your prospects and customers, including e-mails, interaction with your website, quotes, documents, PDFs, telephone conversations, etc.
• Full sales pipeline management, from prospect to satisfied customer
• Diary integration with Microsoft Outlook
• The ability to create adhoc reports, across any aspect of the system

Our CRM solution is being used today by many companies, including Douglas and Gordon, arguably the most innovative estate agent in London.